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Kaleko arazo eta dinamika faltei aurre eginez Gizarte zerbitzuekin zubi lan bat egin, hauei arreta eskaini eta gizartean txertatzen laguntzeko zerbitzua gara. Kolektibo eta behar ezberdinak dituzten pertsonei orientazio eta informazioa eskaintzen diegu. Gure berezitasunetako bat da, gure bezeroei tratu pertsonalizatua eskaintzea, eta egunero zortzi orduz herriko lokalean aurkitzeaz gain, kalera irteten gara beraien beharrak hauteman eta konpontzera. After being analysing the England social services, we have see that nowadays social services and the England government are united. The government impose some evaluations guideline according with the different situations. This guideline gives to the social services opportunity to evaluate of each situations, and taking account the differents results decide what to do with the case. Our service is going to be direct and individualized giving orientation and information. We must keep in mind that we are going to work with persons who have different needs. This service give: Problem solving (as advisor, broker or advocate) Psycho-social therapy Meeting the functional tasks of the agency Changing behaviour, and Crisis intervention. Nowadays, there is a big problem in social services; because, profesional social workers are equiparing with not professional social workers. So, it means that the person who needs help is not well take care of, because, is take care of anybody that is in contact with the user. This service, give mainly attention to this users: old person, main and physical disabled, children…, but immigrant receive special attention.